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Simple return processIf you would like to use your right of
cancellation or make a warranty claim to light11, you may use our returns form
for this. It is designed to make returning items easier, but your rights are not
affected if you do not use it. The following procedures for returning items are
also only suggestions and do not affect your rights should you choose not to
follow them.
Have you received the goods and are not happy with
them? If you would like to use light11's UPS returns service, please complete
this  returns
form and simply send it back to us within the cancellation period. We will
immediately e-mail you the parcel label for returning your goods. Please print
it out and attach it to the packaging.
Returning goods from within
Germany? Call the UPS hotline on 08457-877-877 to
arrange a convenient collection time with UPS or leave your goods at your
nearest UPS forwarding office. Click here to find
your most convenient and nearest UPS forwarding office.
Returning
goods from within the EU? Simply arrange a convenient collection time with
UPS or leave your goods at your nearest UPS forwarding office. Click here for the
relevant UPS hotline telephone number and to find your most convenient and
nearest UPS forwarding office.
Returning goods from outside the
EU? Simply arrange a convenient collection time with UPS or leave your goods
at your nearest UPS forwarding office. Click here for the
relevant UPS hotline telephone number and to find your most convenient and
nearest UPS forwarding office. Please remember that Customs requires a copy of
the original invoice; you should enclose this with your order.
Have
you not received the e-mail with your parcel label? As the e-mail is
automatically generated by UPS, please check your spam folder. If you have still
not received the e-mail, please contact us.
Have you already
paid for the goods?
If you have already paid for the goods, we will
refund the cost to you as soon as we receive the returned goods. For this we
need your bank details, which you can provide on the returns form. We would be
grateful if you could give us a brief outline of your reasons for returning them
as we may be able to resolve the matter together. This information is optional
and does not affect your rights if you do not provide it. After all, our aim is
to provide you with lighting which with you are completely
satisfied.
Any further questions about your return? Please do not
hesitate to contact us on +49 (0) 1805-35 38 36 (You can contact us from a
German Deutsche Telekom AG landline for 14 cent/min, other network providers and
mobile networks may be more expensive). | | |
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Delivery time
| Goods can be dispatched within: |
| 24 hours |
| 48 hours |
| 7 days |
| 14 days |
| 4 weeks |
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| The goods will reach you within Germany 1-3 working days after they have been dispatched, or within a week abroad. |
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