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You can find information on payment in Switzerland, Liechtenstein, Norway, and Iceland  here. |
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PaymentSimple, uncomplicated payment
To keep payment simple and uncomplicated for you and for ourselves, we have decided to allow the following modes of payment:
Advance payment transfer with 2% discount, 5% discount for orders above €1.000:
please transfer the payment amount on receipt of our advance payment request which we will send by e-mail. Please also provide your name and order number. The reserved goods will be dispatched as soon as your payment reaches our account. If the goods are not available off-the-shelf, they will only be ordered from the supplier on receipt of your payment and delivered to you once received by light11.de.
PayPal:
PayPal can be used to pay for orders up to the value of €1,500. PayPal is an online payment service that enables you to make purchases quickly, easily and securely.
Credit card:
Payment by credit card is only possible for orders up to the value of €1,500. We accept Eurocard/Mastercard and VISA. If the bank issuing your credit card has registered it for ‘Verified by VISA’ or ‘MasterCard SecureCode’, the associated authorisation process is carried out. Your credit card information is transferred using SSL encryption and managed with the utmost confidentiality, keeping your details secure and ensuring that they do not fall into the wrong hands. If, despite these measures, you still do not want to provide your credit card details online, please contact our service hotline or use  this order form to send us your order by fax or post. The deliverable goods are dispatched as soon as your credit card payment has been accepted. In the case of payment by credit card, the reservation of the order will take place upon completion of the order, your account will be charged when the goods are shipped.
Cash on delivery:
Payment is made in cash directly to the delivery person when the goods change hands. Deliverable goods are dispatched immediately. For C.O.D. deliveries with order totals of up to € 150 in Germany, France, Belgium, Denmark, the Netherlands, Great Britain, Ireland and Austria or €250 in other countries, a C.O.D. charge of € 5.04 plus statutory VAT is applicable. Shipping for all orders over € 150 or € 250 is free and without a C.O.D. charge in all countries to which we deliver.
Direct debit for invoice recipients based in Germany:
Payment by direct debit can only be made on orders up to a value of €750. When paying by direct debit, your account information is transferred using SSL encryption and managed with the utmost confidentiality, keeping your details secure and ensuring that they do not fall into the wrong hands. If, despite these measures, you still do not want to provide your account details online, please contact our service hotline or use this direct debit authorisation to send us your account details by fax or post. Deliverable goods are dispatched immediately. In the case of payment by a direct debit from your bank account, your account will be charged within 7 days of delivery of the goods.
Invoice payable on receipt:
Payment is required after an invoice is received. Purchase can only be made on account after the second order has been made and once a prior order volume of €250 has been reached. Payment must be made in full within 14 days, otherwise interest on late payment will apply.
All prices for goods to be shipping within the EU include the statutory 19% VAT. This offer excludes orders with delivery addresses in Belgium, Denmark, France, Finland, Great Britain, Greece, the Netherlands, Sweden, Spain and Austria. These orders are subject to the valid VAT in the corresponding country.
| Country |
VAT |
| Belgium |
21% |
| Denmark |
25% |
| Finland |
23% |
| France |
19,6% |
| Great Britain |
17,5% |
| Greece |
23% |
| Netherlands |
19% |
| Sweden |
25% |
| Spain |
16% |
| Austria |
20% |
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Orders with a billing address in the mentioned countries, but which either have a delivery address in Germany or are collected from our warehouse, are subject to German VAT at a current rate of 19%.
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Delivery time
| Goods can be dispatched within: |
| 24 hours |
| 48 hours |
| 7 days |
| 14 days |
| 4 weeks |
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| The goods will reach you within Germany 1-3 working days after they have been dispatched, or within a week abroad. |
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Our specials
