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Simple return process
If you would like to use your right of cancellation or make a warranty claim to light11, you may use our returns form for this. It is designed to make returning items easier, but your rights are not affected if you do not use it. The following procedures for returning items are also only suggestions and do not affect your rights should you choose not to follow them.
Have you received the goods and are not happy with them? If you would like to use light11's UPS returns service, please complete this  returns form and simply send it back to us within the cancellation period. We will immediately e-mail you the parcel label for returning your goods. Please print it out and attach it to the packaging.
Returning goods from within Germany? Call the UPS hotline on 08457-877-877 to arrange a convenient collection time with UPS or leave your goods at your nearest UPS forwarding office. Click here to find your most convenient and nearest UPS forwarding office.
Returning goods from within the EU? Simply arrange a convenient collection time with UPS or leave your goods at your nearest UPS forwarding office. Click here for the relevant UPS hotline telephone number and to find your most convenient and nearest UPS forwarding office.
Returning goods from outside the EU? Simply arrange a convenient collection time with UPS or leave your goods at your nearest UPS forwarding office. Click here for the relevant UPS hotline telephone number and to find your most convenient and nearest UPS forwarding office. Please remember that Customs requires a copy of the original invoice; you should enclose this with your order.
Have you not received the e-mail with your parcel label? As the e-mail is automatically generated by UPS, please check your spam folder. If you have still not received the e-mail, please contact us.
Have you already paid for the goods?
If you have already paid for the goods, we will refund the cost to you as soon as we receive the returned goods. For this we need your bank details, which you can provide on the returns form. We would be grateful if you could give us a brief outline of your reasons for returning them as we may be able to resolve the matter together. This information is optional and does not affect your rights if you do not provide it. After all, our aim is to provide you with lighting which with you are completely satisfied.
Any further questions about your return? Please do not hesitate to contact us on +49 (0) 1805-35 38 36 (You can contact us from a German Deutsche Telekom AG landline for 14 cent/min, other network providers and mobile networks may be more expensive). |
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